NHTSA Complaint #11697490 — 2017 FORD F-150

I am writing to express my concern regarding a recurring issue with the backup camera on my 2017 Ford F-150 Larit. Although my vehicle is not currently included in any official recall, it is experiencing the same symptoms reported in recalled models—reporting distorted images, blue screens or total failure that compromise visibility and safety. This issue has been increasingly problematic, especially given the importance of a functioning backup camera for safe maneuvering and compliance, my truck is experiencing the same backup camera defect and should be included in this recall. On November 4th, I spoke with representatives from Ford Customer Service and Ford Consumer Relations to inquire whether the repairs might be covered under Ford’s goodwill policy. Unfortunately, I was informed that they would not cover the cost. Despite this response, I respectfully request that Ford reconsider covering the cost of diagnosis and repair under a goodwill policy. I am a loyal Ford customer and have maintained my vehicle responsibly. I would appreciate the opportunity to resolve this issue without undue financial burden, especially given its safety implications. Thank you for your time and consideration. I look forward to your response and hope we can work together to ensure my vehicle remains safe and reliable.