NHTSA Complaint #11697317 — 2023 NISSAN ROGUE

On Sunday, Nov. 2nd, 2025, about 3:50pm EST, I was driving East on Hwy 25, 5 miles west of near Knox Central High School, heading towards Barbourville, Ky. I was coming from Kingsport, Tn heading to Corbin, Ky to take my mother to her cancer doctors in Lexington on Monday, the 3rd. I was driving 55 mph, in the left lane, the weather was foggy, gray, temp 45 degrees. It was 62 when I left home. I had just turned on both my defrosters because the windows were fogging up. At this time my rear window made an extremely loud pop and exploded! The glass went into the back area of my car. Shards were all around the opening. I was terrified and pulled off the road to the right. I got out and was shocked to see the damage! I took photos and a video. Called my husband, my mom and the Ky State Police to ask what to do. They said to drive on to my mom's house, back it into her open garage, cover it with plastic, and then drive her to the dr early Monday in her car, so I did. Sunday pm: I looked up online what to do and found varying answers, but mainly it said to make detailed notes of the incident (I did), contact the manufacturer (found zero way to contact NISSAN!), and report it to the NTFSA online (they are closed due to the government shutdown). Another place said to call my dealer if still under warranty, call my car insurance if it's not. It was too late by then, went to bed to try Monday. Monday: Mom and I were busy with her tests and dr appts until 5:30, got some food, headed home. Got back, looked up how can a car rear window shatter while driving. It gave a few reasons, and then a list of about 5 known cars this happens to, and my Rogue is one of them! That's why I'm supposed to report it, I suppose. It is certainly dangerous, scary and shocking when it happens! Started filling out this report, here we are. Tuesday: 1st I will call my car dealer. It IS still under warranty. Thank God! I was completely shaken up for a good hour b4 I could drive.