NHTSA Complaint #11697208 — 2018 KIA SOUL

On 8/12/25, my 2018 Kia Soul (approx. 126,000 miles) suddenly began shuddering at low RPM with a flashing check engine light, near-stalling, and smoke from the exhaust. A warning message appeared for an engine control issue. Prior to failure, the engine intermittently knocked and displayed an oil pressure warning light. The engine burned oil at an excessive rate between routine oil changes. At the Kia dealership, diagnostic codes P0300 and P0303 were found. The dealer reported a burnt valve and seized starter, estimating $2,960 for valve repair or $6,437 for engine replacement, and stated these were not covered under Kia’s extended warranty or E2 Class Action Settlement because no P1326 code appeared. However, the symptoms match the rod bearing wear defect already covered under the E2 settlement. The dealer refused to perform the bearing clearance test (Kia’s required diagnostic for this defect) without payment, even though the settlement and extended warranty specify Kia must cover all inspection, diagnostic, and repair costs for potential rod bearing failures within the 15-year/150,000-mile coverage period. The engine failure created a serious safety risk when the vehicle lost power and nearly stalled in traffic. The burnt valve and seized starter are likely secondary effects of bearing-related long block failure. Kia’s refusal to inspect the vehicle without charge contradicts the settlement’s intent and prevents proper diagnosis of a known defect. I request that NHTSA investigate Kia’s handling of inspection and warranty coverage for vehicles showing these symptoms but lacking code P1326.