NHTSA Complaint #11697203 — 2019 AUDI Q5

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11697203
Vehicle 2019 AUDI Q5
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

The problem was a turbocharger in my 2019 Audi Q5. The repair was done in January of 2023 by Audi North Houston / Sewell (17815 North Freeway, Houston, TX 77090, ph. # 281-586-1000). The cost was approximately $3,556. The replacement of the turbocharger was the same repair in the turbocharger class settlement (Kimball vs Volkswagen Group of America Inc., Case #XXX), but my vehicle is not apart of the settlement class vehicles. I verified the settlement class vehicles on the turboclasssettlement.com website, and I called their 855-779-6685 number to double check the settlement class vehicles. Their rep, Leisha, indicated, "The 2019 Audi Q5 is not a settlement class vehicle." The Audi Q5 vehicles identified in the settlement are for 2011 - 2014 model years. I had the same problem in my 2019 Audi Q5. Please help!

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