NHTSA Complaint #11697151 — 2020 BMW X7

The contact works for a company that owns a 2020 BMW X7. The contact stated that while his boss was driving at an undisclosed speed, the vehicle stalled. The driver was able to veer to the side of the road. The vehicle was towed to a station. The vehicle was then towed to the dealer, where it was diagnosed and determined that the front trans-axle had disintegrated, causing the shaft to pinch and to create an 8-inch hole at the bottom of the oil pan. The contact stated that a significant amount of oil had leaked from the vehicle. The dealer determined that the transmission and engine had failed and needed to be replaced. The dealer informed the contact that it was a known failure, but the vehicle failure was the most dangerous reported failure. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that no assistance could be provided because the VIN was not included in a related recall. The failure mileage was approximately 140,218.