NHTSA Complaint #11696703 — 2014 HYUNDAI SONATA

This motor had a recall. Campaign t3g- sonata yfa 2.4L Theta II. 1 month after an oil change at the mechanic the car started making noises. Took it right to the mechanic who said there was no oil and that there was a recall on this motor for this reason. Immediately took it to the Hyundai dealership located in centereach NY. The employee who helped us was not a help. Took days and days to even get the paperwork In for the recall. Did not communicate with us unless we called him. Then eventually just said it was denied. Took weeks to get the proof from them. Completely frustrating. We submitted all proof of oil changes and maintenance and it was denied saying engine neglect! We are struggling to keep up with bills and now cannot get to work because of this. We have 2 toddlers and he is a volunteer firefighter and EMT in Centereach. He works full time at Stony Brook Hospital and is in school full time with rotations in the hospital for paramedic class. This is insane to be treated this way