NHTSA Complaint #11696588 — 2024 CHEVROLET TAHOE

The contact owns a 2024 Chevrolet Tahoe. The contact stated that while driving approximately 35 MPH, there was an abnormal knocking sound coming from the vehicle. The vehicle stalled, and the message to "Press the Start Button” was displayed. The contact was able to restart and drive the vehicle. The contact stated that the following day, while driving and depressing the accelerator pedal, the vehicle hesitated before accelerating, with a rattling and tapping sound coming from the vehicle. The contact continued driving; however, the vehicle stalled with the message to “Press Start Button” displayed. The contact attempted to restart the vehicle however, the check engine warning light illuminated. The vehicle was towed to a dealer, but was not diagnosed. The vehicle was not repaired. The contact stated that prior to the failure the contact experienced failures with the vehicle related to NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling). The contact had taken the vehicle to the same dealer approximately 3 months prior for the recall inspection. The dealer stated that the engine had passed the inspection, and an oil change to a higher viscosity oil was performed. The contact then noticed the abnormal engine ticking sound and became aware that the engine was not responsive while depressing the accelerator pedal following the inspection. Additionally, the engine was idling roughly. The dealer was contacted, but informed the contact that the engine had passed the inspection. The contact stated that the recall had been removed from the VIN and was listed as completed; however, the vehicle experienced engine failure and was currently at the dealer. The manufacturer was informed of the failure. The failure mileage was approximately 25,000.