NHTSA Complaint #11696520 — 2022 NISSAN ROGUE

See attached document for complaint. I have gotten all your notices about the recall, and we advised our dealer Courtesy Nissan now Cooley Nissan of Richardson, Texas and t hey said they will advise us when they are prepared to correct the faults. Unfortunately, everything you describe in the literature happened to the above car before we received your notices and I spent almost $15,000 correcting the problems. We were advised at the time that we did not put oil in the car causing all the warning lights to come on even though we regularly went to an oil change company to change the oil. I was told they could put a new engine in, and the cost would be about $10,000. I reluctantly agreed and realized the man that advised us to do this at Courtesy/Cooley, I believe, was fired the next day or in any event he was no longer there after that. Sometime after that all our warning lights came on again and we were back at Cooley, and they said the alternator needs changing so they changed that charged me around $2000 and were ready to return the car. That day before picking up the car I was in the sales department trying to trade the car for another car and they advised me they could not do the exchange because the red lights are still on! This is the day I am picking up the car from having the alternator changed and I would be penalized because of the mileage on the car also. I explained I have a new engine and should not be penalized for the old engine's mileage. I went back to the man who serviced the alternator change and he said don't worry about the light being on as they can fix that as they found t he motor mounts broken which were re placed when the new engine was put in. I then authorized them to fix the car so the lights would go off, and it was hit with another big bill. I still cannot believe the car was being returned to me with the warning lights on. I have heard Cooley has a very bad reputation in Dallas and if these are examples then I understand where those comments come from. I would like to be reimburse