NHTSA Complaint #11708915 — 2022 NISSAN ROGUE

The contact owns a 2022 Nissan Rogue. The contact stated that while driving 60-70 MPH, the check engine warning light illuminated. The contact stated that while driving in the mountains, the message "Engine Malfunction-Losing Power" was displayed, and the vehicle failed to accelerate upon depression of the accelerator pedal. The contact pulled over to the side of the road. The contact stated that upon restarting the vehicle, the vehicle shuddered significantly. The contact turned off the vehicle due to safety concerns. The contact and her four family members, who were also occupying the vehicle were picked up by the contact's sister. A tow truck picked up the vehicle 12 hours later. The vehicle was towed to the dealer, where the thermostat was replaced. The contact stated that the check engine warning light illuminated while driving on the freeway 3-4 days later. The contact advised the dealer that the failure could be related to NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling); however, the dealer informed the contact that the failure was not related to the recall, and the part to do the recall repair was not yet available. The vehicle was taken back to the dealer, where it was diagnosed, and determined that the fuel pump had failed and the dealer replaced the fuel pump two weeks later. The contact stated that upon picking up the vehicle and driving to the residence, the vehicle shuddered. The vehicle was taken back to the dealer, where the engine and transmission mounts were replaced; however, the failure recurred. The vehicle was taken to the dealer, where the contact was informed that oil was leaking into the inner cooler, and the oil leak was most likely from the turbo. The dealer replaced the inner cooler, the turbo, and the fuel injectors. The manufacturer covered the repair; however, the failure persisted, and the message "Engine Malfunction-Losing Power" was displayed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair of NHTSA Campaign Num