NHTSA Complaint #11696411 — 2021 CHEVROLET SUBURBAN

See attached document for complaint. To Whom It May Concern, I am writing regarding the recall on my 2021 Chevy Suburban. While I understand there is currently no active solution for the issue, I want to stress the seriousness of the situation. As a mother of [REDACTED] living in Wisconsin, I am deeply concerned that if my truck were to shut down due to engine failure and we could not get help quickly, my family would be exposed to the risks from the fire that inevitably could arrive. Given the harsh winters there, this poses an unacceptable safety risk. Additionally, I paid for an extended warranty, believing I had plenty of coverage left. I recently brought my vehicle in only to be told that I was 500 miles past the 60,000-mile limit, I was under the impression the warranty had not expired, and if I had known otherwise, I would have brought it in much sooner. This issue has been ongoing for at least 6 months, and I have been aware of the mileage restriction, I would have scheduled service well before this point. On top of that, my Suburban continues to emit the smell of burnt oil. It is embarrassing to have my vehicle smell like it's burning every time I drive it, and it raises serious concerns about my health. Breathing in burnt oil fumes regularly cannot be good for my lungs or overall well-being. This issue has also created a financial burden for me, as I am currently trying to sell the vehicle. In its present condition—with the burning oil smell and unresolved recall—it is essentially unsellable. No buyer wants to take on these risks and uncertainties, leaving me stuck with a vehicle I can neither comfortably drive nor reasonably sell. This matter is not just about inconvenience. It is about safety, that matters, and other concerns, trust and accountability. Chevrolet has marketed its vehicles as reliable, family-safe transportation, and I want to feel assured that GM takes immediate action to properly address this oil consumption and/or issue. Anything less is unacceptable when it comes to the safet