NHTSA Complaint #11696408 — 2016 BMW X6

The contact owns a 2016 BMW X6. The contact stated that upon starting the vehicle, the steering wheel failed to function as intended. The vehicle was parked inside the garage, and the contact was unable to turn to the right or the left. The message "Power Steering Lock" was displayed on the instrument panel. The contact stated that a mobile mechanic inspected the vehicle and used a personal OBD scanner to retrieve a fault code for the electronic power steering (EPS) not communicating as needed. The vehicle was not repaired. The contact associated the failure with NHTSA Campaign Number: 16V704000 (STEERING). However, the VIN was not included. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 52,000.