NHTSA Complaint #11696397 — 2024 KIA K5

The contact owns a 2024 Kia K5. The contact received notification of NHTSA Campaign Number: 25V493000 (STRUCTURE). The contact stated that while the vehicle was at the dealer for an oil change, the contact was informed by one of the service employees that the rear window trim on the passenger’s side was loose. In addition, there was an abnormal wind sound coming from the rear window. The local dealer was contacted. The vehicle was not repaired. The contact stated that on a separate occasion, the contact became aware that the chrome on the rear window was loose. The vehicle was not diagnosed or repaired after the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 44,000.