NHTSA Complaint #11696124 — 2018 FORD ECOSPORT

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not available. The contact later received notification that parts were available. The contact called a local dealer and was informed that due to a high service volume, the vehicle could not be serviced immediately. The contact called several other dealers for assistance and was provided the same information. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. While driving at 65 MPH, the check engine and "Low Engine Oil Pressure" messages were displayed on the instrument panel. The vehicle was taken to an independent mechanic, where the mechanic linked the failure to the unrepaired recall. The manufacturer was made aware of the issue and referred the contact back to the dealer for assistance. The vehicle was not repaired. The failure mileage was 70,450.