NHTSA Complaint #11714465 — 2018 FORD ECOSPORT

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate as intended while depressing the accelerator pedal. In addition, while the vehicle was stopped at a traffic signal, it stalled. After several attempts, the vehicle restarted. The “Service Vehicle Soon” warning light was illuminated, and an unknown, orange-colored light was displayed. The contact stated that the vehicle stalled while driving uphill. The vehicle was taken to the dealer; however, the part to do the recall repair was not yet available. The vehicle was not repaired. The contact stated that the failure had worsened. The manufacturer was made aware of the issue. The manufacturer contacted four dealers and confirmed that parts were not available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 60,000.