NHTSA Complaint #11695962 — 2018 FORD ESCAPE

To whom it may concern, I am writing to express my deep frustration regarding a serious issue with my Ford vehicle. My vehicle recently displayed code P0302 – Misfire Cylinder 2, which has been diagnosed as coolant intrusion into the cylinder. The recommended repair is a replacement long block, along with new hardware and seals. This is a known issue with certain Ford engines — one that Ford previously covered under warranty or service campaigns prior to 2023. My vehicle has fewer than 60,000 miles, yet it has suffered a major engine failure clearly tied to a manufacturing defect. Ford and even U.S. government agencies are aware of this widespread issue. Unfortunately, Ford is now refusing to take responsibility for a defect they have long known about. It’s extremely disappointing to see such disregard for loyal customers. This experience has completely eroded my trust in Ford. It’s clear why so many Americans are turning to foreign manufacturers — companies that take accountability and fix known problems instead of ignoring them. I will never purchase a Ford again, and I will be sharing my experience so that others are aware of how these issues are being handled.