NHTSA Complaint #11695697 — 2020 HONDA ODYSSEY

Make: Honda Odyssey 2020 Mileage at Failure: ~40,000 miles Incident Description What component or system failed or malfunctioned, and is it available for inspection upon request? The front sensing camera system failed, which controls multiple driver-assistance features, including Adaptive Cruise Control (ACC), Lane Keeping Assist System (LKAS), Lane Departure Mitigation, and Collision Mitigation Braking System. When the issue occurred, all related dashboard warning lights illuminated simultaneously. The vehicle’s front camera module is still installed and can be made available for inspection upon request. How was your safety or the safety of others put at risk? When the camera malfunctioned, all driver-assistance and collision-avoidance systems were disabled without warning. This created a serious safety concern because the vehicle unexpectedly lost its lane-keeping, adaptive cruise control, and collision mitigation capabilities while in motion. It increased the risk of a crash, especially during highway driving or when relying on these systems for lane and speed control. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes. The Honda dealership confirmed the issue after diagnostic testing and stated that the front camera module had failed and must be replaced. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? The vehicle has been inspected by the authorized Honda dealership. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? Yes. The dashboard displayed multiple warning messages, including: ACC, LKAS, Collision Mitigation, Lane Departure Mitigation These warnings appeared suddenly at approximately 40,000 miles and have persisted since. The dealer quoted $2500 Also I found numerous reports from other Honda owners experiencing the same camera-system failure at low millages.