NHTSA Complaint #11695586 — 2017 FORD F-150

I took my 2017 Ford F150 XLT super cab 4 x 4 into Matthews-Currie Ford dealership. It was diagnosed unsafe to drive. They replaced the transmission & driveshaft. The truck still was not functioning correctly. Took it back into the same dealership where they determine the engine was also bad. They ordered a junkyard engine that leaked all of the oil due to a loose or faulty oil pan plug. & had the truck in their possession for well over two months. The truck still does not operate correctly & they are refusing to stand behind their work. No warning lights. No indications of problem other than how it drove. There is no cooperation from another dealership due to this one working on it prior. I pay for an extended warranty that nobody wants to honor due to the fact that this dealership has worked on it and they don’t want to get involved after having all of this work done by somebody else. My safety was put at risk due to the fact that the driveshaft & transmission & engine were all failing at the same time & the dealership proved that by not letting me leave with my vehicle. Once they diagnose the issue. They said it was on roadworthy. This put me in a position of having to rent vehicles out of my own pocket & be reimbursed 50% of the cost of rental. They had the truck returned to them due to problems. They did not diagnose when I asked them to do a full diagnosis of the vehicle when I noticed it had an immediate problem one day into owning it. This worries me because not only do they want to not honor their work. They have caused additional electrical problems to the radio. & the air conditioner not cooling as it did before they replaced the engine. They stated maybe I should try to buy a more extensive Extended Warranty & they would consider fixing it. They treated me very unprofessionally & could not give a descriptive explanation of where they got the replacement used engine who rebuilt the transmission & why the electronics & air conditioner failed.