NHTSA Complaint #11695548 — 2020 FORD FUSION

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 11695548
Vehicle 2020 FORD FUSION
Component STEERING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MS

Consumer Description

While driving down the road I start getting warning lights about lane assist, adaptive cruise control, power steering and so forth not working. The steering wheel jerks hard out of my hands and the brakes will automatically apply. I’ve tried talking to the dealership I bought it from and I never get a response. They told me that ford bought it back from the original owner cause it was a great car but this seems to not be the case. Seems more like it’s because of its very dangerous drivability features. I’m extremely concerned about my wife driving the car and I’m constantly getting alerts through the ford app. Took it to a different ford dealership and was showed to me on ford data link where this car has had this problem long before I purchased it. It’s extremely dangerous

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