NHTSA Complaint #11695358 — 2017 HYUNDAI TUCSON

My Hyundai’s replacement engine, installed under a recall a little over a year ago, is now failing again. Hyundai’s service department was the only shop to ever work on the engine. There is visible silicone drooping from the area where the head and block were torqued down — a defect hidden beneath the engine cover that isn’t removed during normal maintenance. Hyundai Corporate acknowledged silicone use would be “shoddy work,” yet refuses further review, stating they’ve “never had a customer dispute something within 18 months later.” If Hyundai engines arrive sealed and shops don’t handle insulation, silicone should not be present. This may indicate poor workmanship or improper installation on recalled engines. I request NHTSA review this as a recurring safety and workmanship issue on Hyundai recall replacements.