NHTSA Complaint #11695283 — 2023 RAM 1500

The electrical and battery system on my 2023 Ram 1500 Big Horn has repeatedly malfunctioned, causing a severe parasitic battery drain that leaves the vehicle completely inoperable. The problem began in Fall 2024 and has been reproduced and confirmed by the dealer multiple times. Despite numerous repair attempts, the underlying issue has not been resolved. The truck has been at the dealership continuously since October 2024, and technicians have been unable to determine or fix the root cause. The vehicle experiences total battery failure within hours or days of sitting idle, even after multiple new batteries and modules were installed. The faulty electrical component/system is available for inspection at the dealership. This ongoing electrical drain presents a serious safety risk, as the truck can lose all power unpredictably, preventing it from starting or responding to electronic controls. Before complete failure, the truck would display warning lights, low-voltage messages, and random electrical faults, including systems shutting off unexpectedly. The issue has been inspected and documented by the dealership under an open case with Ram Customer Care, yet no resolution has been achieved. I have been without my vehicle for nearly five months, and the same problem has persisted for almost a year.