NHTSA Complaint #11695280 — 2024 FORD F-150

My 10R80 transmission in my F-150 as an absolute mess. Brand new, less than 16k miles. Hard shifting up and down, shift delays, & clunks. The shift delay between gear 1-3 (it likes to skip gear 2) is downright dangerous. Leaving my parking garage at work, while actively slowing down, the truck decides to shift (very much delayed) from gear 1-3, propelling my truck forward and almost striking my parking garage gate. The transmission behavior on this truck is both unacceptable and dangerous. Imagine a city/pedestrian scenario. I took it to the dealer, was told "they could not replicate" and they sent me home with no solution. They said there were no error codes. I was told they "reflashed the transmission." There has been no observable improvement. Ford knows this transmission is an absolute mess and refuses to do right by the customer. They answer only to their real customer, the board of directors.