NHTSA Complaint #11695157 — 2025 TESLA MODEL X

I own a Tesla Model X 6-seater. The second-row seatbelt repeatedly becomes twisted and fails to retract or lay flat after only a few days of normal use. I have brought the vehicle to the Tesla Service Center in Austin, TX (2323 Ridgepoint Dr) multiple times — five separate repair visits so far — for the same issue. Each time, the technicians temporarily correct the twist or adjust the belt path, but the issue returns within days. I have attached screenshots of all five repair records, including Tesla’s technician notes describing the repeated attempts to resolve the problem. The problem appears to be caused by misalignment of the seatbelt retractor or seat design, not by user misuse. When the belt twists, it cannot retract properly or lay flat across the passenger, which may reduce its effectiveness during a collision. Tesla Service has not offered a permanent fix or design correction, and the defect continues to recur. This appears to be a systemic issue in the second-row seatbelt system of the Model X six-seat configuration. Because the defect involves a federally required safety restraint that may not function as intended, I am reporting this as a potential safety defect for further investigation.