NHTSA Complaint #11695069 — 2024 BMW X5

The contact owns a 2024 BMW X5. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to respond as intended. The contact stated that the vehicle failed to stop smoothly. No warning lights were illuminated. The contact stated that when the brake pedal was depressed, the brake pedal had an abnormal feeling. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the parts were not yet available. The dealer was made aware of the failure; however, the contact was informed that parts were on back order. The contact stated that the dealer was contacted several times; however, the contact was informed each time that the parts were on back order. The contact stated that the parts had been unavailable for more than a year. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 1,000.