NHTSA Complaint #11695042 — 2018 FORD ESCAPE

The contact owns a 2018 Ford Escape. The contact stated that while his wife was driving approximately 40 MPH, the engine overheated and the vehicle stalled. The driver was able to pull over to the side of the road. The vehicle was restarted, but was undrivable. The vehicle had been taken to the dealer, where it was determined that coolant intrusion in cylinder #2 had caused engine damage. The dealer determined that the engine needed to be replaced, and the contact was informed that the failure had occurred due to a factory defect. The vehicle was not repaired. The contact related the failure to Technical Service Bulletin Number: 22-2322. The manufacturer was notified of the failure and informed the contact that no assistance would be provided because the vehicle was not covered under warranty or recall. The failure mileage was approximately 116,000.