NHTSA Complaint #11694862 — 2025 HYUNDAI PALISADE

Component/System Failed: The rear suspension strut assembly on the passenger side fully dislodged while driving at approximately 30 mph. The vehicle and damaged component are available for inspection upon request. Safety Risk: The sudden failure caused the rear of the vehicle to drop and become unstable, creating a loss of control risk to myself and nearby drivers. Reproduction/Confirmation: The issue has not been reproduced but was confirmed by the Hyundai dealership upon inspection. Inspection: The vehicle has been inspected by the manufacturer’s service department and corporate case team. Warning Signs: No warning lights, error messages, or abnormal noises were present prior to the failure. The dealership classified the failure as impact damage, claiming an external force caused the rear strut to detach, which excludes it from warranty coverage. However, my insurance inspection found no evidence of significant impact or collision, noting only minimal scuffing and no structural deformation. This indicates the issue was more consistent with a mechanical or structural defect rather than road damage.