NHTSA Complaint #11694795 — 2019 HYUNDAI SONATA

My car has been with Priority Hyundai in Chesapeake Va since September 23rd. They have advised me that I will definitely need a new engine however, Hyundai is requiring them to do 2750.00 worth of work on my engine before they can submit a claim to have my engine replaced. They explained to me that one of the piston rings in my engine needs to be replaced. The service technician reassured me “the failure was nothing that I could have caused”. I have gotten my oil change regularly, and I have paperwork that shows that. The car is five years old. I’ve only had the car for 3 years and I’m the first owner. I have never driven my car long distance. I work from home. The most I do is take my boys to and from school which is at the most 5.1 miles away from my home. The dealer recommended that I call Hyundai my self and start a case. Which I did. Two days later Hyundai Canada called to tell me their decision is final and my case was denied because the warrant is 5 years/60,000 miles I told them the car was over the 60,000 mileages when I bought it and I’m still well within the 5-yr mark. She then says, basically that the piston failure is not included in the extended warranty. However the class action suit states differently. The dealership advised me that their system shows a 99 yr warranty on the engine, which they took that to mean lifetime. They priced me a new engine at 7111.00 in addition to the 2750.00 of engine work they told me I must get done before hyundai would approve me for a new engine. I have been in contact with the lawyers handling the Hyundai/Kia 2.0L and 2.4L Theta II GDI Engine Class Actions. They have added me to the data base and provided me some direction. which have led me to you, the NHTSA.