NHTSA Complaint #11694788 — 2014 KIA SOUL ENGINE AND ENGINE COOLING

Complaint Details

ODI Number	11694788
Vehicle	2014 KIA SOUL
Component	ENGINE AND ENGINE COOLING
Date of Incident	October 1, 2025
Date Filed	October 21, 2025
Mileage	177,238 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AR

Consumer Description

The contact owns a 2014 Kia Soul. The contact received a recall letter related to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The contact stated that while driving 40-45 MPH, the vehicle lost power and stalled. The vehicle was restarted. The engine warning light was illuminated. The vehicle was taken to an independent mechanic, who retrieved DTC: P0420; which was related to the catalytic converter. The vehicle was taken to the local dealer, where the software update was completed, but the failure recurred. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 177,238.

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