NHTSA Complaint #11694625 — 2021 JEEP CHEROKEE

The vehicle was sold by DriveTime (Highland, Indiana) on August 29, 2025, with a known safety recall (Y18 – Transmission Oil Cooler Hose, NHTSA 21V-310) that had not been properly repaired. Jeep dealership documentation dated October 17, 2025, shows the recall was only “inspected” but no repair was completed. Within 30 days of purchase, the check engine light began turning on and off intermittently, and an AutoZone diagnostic (Code P0934 – Hydraulic Pressure Sensor Circuit Low) confirmed a powertrain failure related to the transmission system. The defect affects hydraulic pressure and gear shifting, creating an unsafe driving condition that risks transmission failure while in motion. The issue has been confirmed by both AutoZone and the Jeep dealership but not repaired. Dealer and warranty administrator SilverRock have refused to provide repairs or a loaner vehicle. Both entities were notified that the vehicle is used by a disabled driver and child, and this refusal poses serious safety and accessibility risks. Despite multiple warnings, both companies continue to deny responsibility, violating federal recall obligations under 49 U.S.C. §§ 30118–30120 and creating an ongoing risk of engine/transmission failure while driving. Related complaints are active with the Indiana Attorney General (Case #11811118) and the Federal Trade Commission.