NHTSA Complaint #11694265 — 2020 HONDA ODYSSEY

Complete infotainment system loss and screen blackouts Repeated “Network connection lost” errors Inoperative reverse camera and parking assist systems Ongoing 12V battery drainage due to system faults My Honda dealer has diagnosed the problem as a defective floor wire harness and advised that the entire harness kit must be replaced at an estimated cost of approximately $7,000. While I greatly appreciate the 80% goodwill coverage already offered, the remaining $1,400 out-of-pocket expense is still a significant hardship — particularly since this is a known and documented defect affecting vehicle safety systems. This issue directly impacts the federally mandated rear visibility system (FMVSS 111), rendering the reverse camera and related safety functions inoperative. As such, this is not simply a convenience or infotainment problem, but a critical safety concern. Honda is charging $7000 to fix it and now it says it’s the floor harness kit. They are only covering 80%. I’m required to pay 1400 even though this is a known problem with this vehicle and it’s been occurring since I have owned the vehicle due to multiple visits to the dealership for a resolution, thousands of dollars being spent trying to figure out what it was, we already replaced the head unit and Head unit harness, multiple sensors on the doors, which were not even necessary because the battery was draining from the head unit and now I have no camera and my car is crashing and shutting off and Honda is refusing to escalate