NHTSA Complaint #11693980 — 2023 NISSAN ROGUE

My back window shattered for no reason. I had been driving for about 20 minutes. The ac was on my feet and not for the rear defrost. My [XXX] was in her booster seat in the back seat. We heard an explosion. I looked back to see a softball sized hole in my back window. I called Lumberton Nissan and the General Manager was very rude and was "mansplaining" how he is just a supplier and not responsible for windows exploding. There was no lawn or road work happening. There are no bullet holes in my vehicle. No rocks were found. The location I bought my vehicle from told me to make a claim with my insurance. I ended up just calling a mobile windshield vendor that my employer uses for their vehicles. I work for a Dodge dealership. While the repair is fixed, this has left my daughter scared to ride in my vehicle. I have joined a few Facebook groups who have posted their horror stories of their back windshields exploding. This needs to be fixed! Now that the window has been fixed. When you open and close my hatchback or even take a turn. You can hear glass INSIDE of the door rolling around. The vendor was not able to take apart the door to vacuum the glass up. This will become extremely annoying and make me scared that another window broke, hearing the glass rattle around in my hatchback door. What can be done to help the consumer? As the GM at Lumberton Nissan talks down to women and felt the need to explain how he is only a supplier of vehicles and does not make them, himself. Well, DUH! You are a dealership, not the factory. But the idea of a recall needs to be discussed on your end. This is not safe! My front windshield is perfectly fine and no issues. Same as the four door windows. But my back window should not be exploding on a 66 degree morning when my vehicle is only set at the lowest blowing setting of 72 degrees for more than 20 minutes, on my feet. Again, the rear defrost was no longer turned on. I live in Fayetteville, North Carolina. I have a bunch of pics. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFO