NHTSA Complaint #11693954 — 2017 FORD EXPLORER

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the front windshield A-pillar trim detached and flew off the vehicle. The vehicle was taken to the dealer, and the contact was informed that the parts were not yet available. In addition, the contact was informed by the dealer that the vehicle was safe to drive. The contact received notification NHTSA Campaign Number: 24V031000 (Structure); however, parts for the recall repair were not yet available. The contact had been waiting for approximately one year for the parts to become available. The manufacturer was not made aware of the failure. The failure mileage was approximately 89,000.