NHTSA Complaint #11693754 — 2019 FORD F-150

I am made a formal demand for reimbursement of repair costs I incurred due to a known and recalled defect in my 2019 Ford F-150 3.5L EcoBoost (VIN: [XXX] ). Ford issued an official safety recall for defective cam phasers on this vehicle, classified under NHTSA Campaign Numbers 21B10, 21N03, and 21N08. These recalls specifically addressed the cam phaser rattle and required PCM reprogramming to adjust cam phaser control strategy. Where the reprogramming failed to resolve the defect, Ford authorized full cam phaser replacement under the recall. Despite my vehicle falling squarely within the scope of these campaigns, I was forced to pay $6,908.18 out-of-pocket to have the cam phasers replaced in order to restore safe and proper operation. The defect presented a significant safety concern, and the expense was directly attributable to Ford’s failure to address this issue. I am enclosing the following documentation as evidence: •Repair invoice showing the total paid ($6,908.18) •Proof of payment (credit card receipt / cancelled check) •Vehicle registration verifying ownership •Invoice from Enterprise Rental ($1,522.69) •Proof of payment (credit card receipt) Under the Magnuson-Moss Warranty Act, state consumer protection laws, and Ford’s own recall obligations, I am entitled to reimbursement for repairs covered by a safety recall. Accordingly, I demand full reimbursement of $6,908.18 and rental car, $1,522.69 within thirty (30) days of receipt of this letter. I have reached out to Ford Motor Company on September 26, 2025 and received no response. Any assistance you can provide is greatly appreciated. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)