NHTSA Complaint #11693602 — 2025 CHEVROLET EQUINOX

OnStar telematics unit stopped working with no notification in the infotainment system. The LED light remained GREEN in color advising me that the OnStar system was working. Hundreds of people reporting the same issue across multiple GM vehicles. My vehicle has been at the dealership for almost two weeks and there is no ETA on when the replacement part will be received from GM. This is a known problem component that should have initiated a safety recall. Due to the non operation of the OnStar system, we no longer have access to the emergency notification if involved a traffic collision. We also no longer have access to the stolen vehicle tracking system. NHTSA needs to investigate this issue, especially since GM is taking their time with getting replacement parts to dealerships.