NHTSA Complaint #11693579 — 2019 RAM 5500

The contact owns a 2019 Ram 5500. While the contact's husband was driving the vehicle at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The driver became aware of an abnormally loud sound. Additionally, the vehicle failed to exceed 40 MPH while driving on a busy highway. No warning lights were illuminated. The vehicle was taken to the dealer; however, the failure was not duplicated. The failure reoccurred. The vehicle was taken to another dealer; however, the failure was not duplicated, and the failure reoccurred. The vehicle was taken back to the dealer, and a mechanic performed a ride-along with the contact's husband. The failure was diagnosed as a fuel system failure. The contact was informed that the high-pressure fuel pump and the entire fuel system needed to be replaced. The vehicle was not repaired. The contact contacted the dealer where the vehicle was purchased and was informed of an unknown recall that was initiated two years ago for the fuel system. The manufacturer was made aware of the failure and agreed to cover the cost of the high-pressure fuel pump repair only. The failure mileage was approximately 163,000.