NHTSA Complaint #11693449 — 2020 KIA TELLURIDE

Subject: Ongoing Issue with Excessive Oil Consumption – 2020 Kia S V6 To Whom It May Concern, I am writing to formally express my concern and frustration regarding a recurring issue with my 2020 Kia S V6 related to excessive oil consumption. Despite multiple visits to the dealership and attempted repairs, the issue remains unresolved and continues to affect the safety and reliability of my vehicle. Vehicle Information: Year: 2020 Make: Kia Model: S V6 VIN: [XXX] Current Mileage: Approximately 85,808 miles Timeline of Events: September 6, 2024 – Oil change completed at Kia dealership in Easton. No prior issues reported at this time. [XXX] – After about a week of shaking and stuttering during acceleration, the vehicle shut off completely at a stoplight. Upon checking, the oil level was found to be empty. I added 6–7 quarts of oil. No oil warning light appeared on the dashboard at any time. January 14, 2025 – Brought the vehicle to the Easton Kia dealership. Diagnosed with a broken and leaking oil filter housing, which was replaced. Another oil change was completed. [XXX] – After the engine light came on, I checked the oil at 77,021 miles and found it to be low again. I added 1 quart of oil. The engine light was later determined to be due to a loose gas cap. Once again, no oil warning light appeared. [XXX] – At 78,000 miles, I checked the oil, as advised by Kia, to monitor consumption. The oil level was completely empty. I added another 6–7 quarts of oil. No warning light appeared on the dashboard. [XXX] -- Kia for oil change and consumption test at 82,177 miles. Consumption was read after 1,000 miles and I was advised it was good. I was told to come back at 86,075 miles as per Kia recommendation. [XXX] -- A few hundred miles before the deadline, at approx 85,790 miles I checked oil before a trip, it was empty. Again, no warning light came on the dashboard to warn me of low/no oil. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)