NHTSA Complaint #11693153 — 2022 JEEP GRAND CHEROKEE

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 11693153
Vehicle 2022 JEEP GRAND CHEROKEE
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OH

Consumer Description

While driving on a local neighborhood street at approximately 38 miles per hour, ( cruise control possibly engaged) , all the lights on my dashboard suddenly illuminated. A messages appeared stating that service was required for every guidance and braking system. At that moment I became concerned, so I attempted to use the brake. Despite pressing the brake pedal as hard as I could, the car did not slow down. I cannot remember if I downshifted using the paddle shifters on the steering wheel, but I was able to coast to a manageable speed and pull into a parking lot. I then turned the vehicle off and on again, but all the warning lights remained on the dashboard. After waiting for about five minutes, the vehicle was restarted, and this time none of the warning lights were on. Since I was very close to home, I drove the rest of the way very slowly. Later, I searched online and discovered that other people have experienced this same problem. Some of the information I read suggested that water can get into a component, and it had been raining on the day of the incident and the day before. My primary safety concern is what would have happened if I had been approaching a stoplight or driving on a freeway where I needed to stop suddenly. I am confident that I would not have been able to stop in time to avoid a crash. It is frightening to think of what could happen if a child were to run into the street and this happening. I immediately made an appointment with my local Jeep dealership. The dealer has since driven the vehicle 98 miles but has not yet been able to replicate the issue.

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