NHTSA Complaint #11706663 — 2022 JEEP GRAND CHEROKEE

I lease a 2022 Jeep Grand Cherokee 4xe that has developed serious and unresolved safety issues. While driving at highway speeds, typically between 70 and 75 mph, the vehicle has repeatedly lost power and begun to decelerate on its own without driver input. When this occurs, I am unable to maintain speed with traffic, creating a dangerous condition and placing myself, my passengers, and other motorists at risk. In addition to the loss of power, the vehicle regularly displays warnings related to critical systems, including electric mode being unavailable, fuel and oil refresh in progress, emergency/SOS system unavailable, hybrid power loss, and an airbag system warning. These warnings are documented and have appeared across multiple service visits. The vehicle has been taken to two different authorized Jeep dealerships and has spent nearly a month in service between them. Despite extended diagnostic efforts, neither dealership has been able to identify or repair the underlying issue. The problem remains unresolved. In addition, two active recalls continue to show as incomplete in the system and have not been successfully addressed. As of now, the vehicle is still at the dealership and is not available for use. Given the unresolved loss of power at highway speeds and the incomplete recalls, I do not consider the vehicle safe to operate. I have contacted both Jeep/Stellantis and Chrysler Capital in writing to request assistance and resolution. Despite providing documentation and allowing ample time for review, I have not received a response or acknowledgment. All repair attempts, warnings, recall status, and communications have been documented. I am seeking resolution because the vehicle remains unsafe, unreliable, and unavailable for normal use despite multiple repair opportunities and extensive time in service.