NHTSA Complaint #11692573 — 2020 HONDA ODYSSEY

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11692573
Vehicle	2020 HONDA ODYSSEY
Component	ELECTRICAL SYSTEM
Date of Incident	October 15, 2020
Date Filed	October 10, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

The Infotainment system continually goes blank, while driving leaving the backup camera disabled and without navigation. I returned the van a week after purchase and did not get it back for a month. Despite the recall was never completed. It has been back to the dealer 6 times for the same issue with no improvement. Currently the problem still exist and the dealer WILL NOT HONOR the uncompleted RECALL ISSUE. The dealer insists the recall was completed yet the original issue was never resolved and is saying I will need to cover all costs.

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