NHTSA Complaint #11692450 — 2015 HYUNDAI SONATA

I am reporting a recurring and unresolved hybrid system failure in my 2015 Hyundai Sonata Hybrid Limited that poses an ongoing safety risk to me and my family. The issue involves a "Hybrid System Warning – Safely Stop and Do Not Drive" message that appears randomly while driving, causing the vehicle to jerking and creating dangerous conditions on the road. This issue first occurred in February 2024 and has persisted through October 2025 despite repeated service visits and costly out-of-pocket repairs. The hybrid battery was eventually replaced after 8+ months of delays, but the exact same warning and jerking symptoms returned in March 2025 and have never been properly resolved. The dealership (Crown Hyundai in St. Petersburg, FL) and Hyundai corporate case management have been unable to replicate or diagnose the problem consistently, and continue returning the vehicle to me in unsafe condition. On October 3, 2025, the same warning reappeared and the vehicle was dropped off again for yet another service attempt. Again on October 7, 2025, I was told to pick up my car, they could not replicate the issue and could not find a code to respond to. To date, I’ve paid $1,748.65 for a repair (air flappers) that did not solve the issue, and spent months without use of the vehicle, continuing to pay for insurance during that time. I believe this is a defective hybrid propulsion system that meets the threshold for investigation and possibly a recall, given the repeat safety risk and lack of resolution. Please investigate this matter for the safety of other drivers as well.