NHTSA Complaint #11692399 — 2020 FORD F-150

The contact owns a 2020 Ford F-150. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed, but the vehicle failed to accelerate as intended and jolted. The contact stated that the failure occurred while driving between the second and the third gears. Additionally, the contact noticed that the vehicle made unusual sounds while shifting into gears. No warning lights were illuminated. The vehicle was taken to the dealer, where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the safety failure. The failure mileage was approximately 65,000.