NHTSA Complaint #11578569 — 2020 FORD F-150

The contact owns a 2020 Ford F-150. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost all motive power, after which the contact became aware that the gear selector was stuck in the drive position. No warning lights were illuminated. The vehicle was towed to the dealer, who was unable to diagnose the failure but informed the contact that the transmission control module had been reprogrammed. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the dealer an additional five times, with the dealer not being able to diagnose the failure. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA hotline for assistance. The failure mileage was 17,000.