NHTSA Complaint #11692136 — 2018 FORD ECOSPORT

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The vehicle was taken to the dealer, where the recall repair was performed. The vehicle was returned to the contact; however, the contact was informed that the alternator was not spinning. The contact was informed that the alternator had seized and needed to be replaced. The dealer ordered the replacement alternator; however, the repair was denied by the manufacturer. The dealer then applied a lubricant to the alternator, and the alternator unseized; however, the contact was that the lubrication was a temporary fix. The manufacturer was made aware of the failure, and a case was filed. The contact was informed that the repair was not covered under the recall. The failure mileage was approximately 60,000.