NHTSA Complaint #11691996 — 2019 JEEP GRAND CHEROKEE

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11691996
Vehicle	2019 JEEP GRAND CHEROKEE
Component	ELECTRICAL SYSTEM
Date of Incident	July 1, 2025
Date Filed	October 8, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

Uconnect® 4C w/NAV with 8.4–Inch Display is delaminating. This is known to be a common problem with this vehicle. The touchscreen provides direct access to settings that affect the way the vehicle physically brakes and steers, all are configured via the Uconnect system, and that system with a defective screen can cause those settings to change without the knowledge of the user, introducing a safety issue.

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