NHTSA Complaint #11691956 — 2021 HONDA CR-V

The contact owns a 2021 Honda CR-V. The contact stated that the battery failed to start the engine. The vehicle was jumpstarted, and the vehicle was taken to the dealer. The contact noticed acid on top of the battery by the terminals and noticed that acid had dripped down the vehicle, and the battery was hot. The dealer replaced the battery. The contact stated that on a separate occasion, the battery short-circuited, and the vehicle failed to start. The vehicle was jumpstarted and taken to the dealer, where the battery was replaced. The battery failed a third time. The vehicle was taken to the dealer, where it was diagnosed that the A/C condenser had failed. The vehicle was repaired. Upon leaving the dealer, there was an abnormal sound coming from the vehicle. An unknown toxic gas emitted from the A/C vents and splashed the contact's face. The contact went to the emergency room and was informed that an unknown toxic gas had burned and injured the contact’s left eye. The contact was partially blind in the left eye. The contact took the vehicle back to the dealer, who diagnosed that the intake manifold had failed. The dealer stated that the intake manifold needed to be snapped back into place. The vehicle was repaired. The contact stated that the failure persisted, and abnormal sounds were coming from the vehicle. The vehicle was taken back to the dealer; however, the dealer refused to repair the vehicle and issued a no trespass order against the contact. The contact towed the vehicle to another dealer in Sarasota, Florida. The dealer installed a switch near the starter. The contact stated that afterwards it was found out that the dealer in Bradenton, Florida had failed to install the A/C filter. The A/C failure persisted. Several warning lights were illuminated. Most recently, after entering the parking lot at a gas station, there was an abnormally loud sound coming from the front end. Upon investigation, the contact noticed that the overflow of the coolant had leaked out. Several unknown warning lights were illum