NHTSA Complaint #11691940 — 2016 ACURA MDX

Hello. I went to the Acura dealership because I got a recall letter. I lost the letter itself a few days ago. I also had the check engine light come on once while driving. But then it went out on its own during the same trip. At the moment of checking my car by my foreman, he heard a knocking noise in the engine. He said that they will check my car on the recall and see what's wrong with the engine. After some time, he called me and said: I am very sorry, but you need to replace the complete motor as this knock is caused by a problem in the bearing. And alas your car does not fall under the recall to replace this bearing. I asked him which bearing he was talking about. And they answered that it was the one that goes into the recall under which my car did not fall. I clarified that its name sounds like: connecting rod bearing? He said: Yes. I've had all my maintenance done on time. Engine oil changes every 5,000 miles. Even before the 8,000 to 10,000 miles. I have all the paperwork with receipts and dates in my car paperwork bag. At every oil change no one has ever told me there was an engine problem. The car was purchased from a dealership in Libertyville, Illinois. The car is currently at a dealership in Naperville, Illinois. I wrote a complaint to Acura of California on 9/26/2025. To date, all I have gotten is a response: we have a lot of work to do, we will respond when we can. Very rude and disrespectful. Considering I could have been in an accident if the engine had seized up. That's what my foreman at the dealership said. Or even worse, my daughter could have had an accident. I was planning to give this car to my daughter since she got her driver's license. She really liked this car. Now I don't know what to tell her. I am asking for your help to resolve this problem. They still haven't contacted me or told me what to do. Appreciate it.