NHTSA Complaint #11691831 — 2017 FORD EXPLORER

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that while driving 70 MPH, the driver's side B-pillar trim detached from the vehicle. In addition, the keypad panel was located on the driver’s side B-pillar. The wires were exposed to the elements. In addition, the fuse to the turn signals and the fuse to the trunk gate short-circuited and failed to function as intended. The contact found the B-pillar trim on the ground and taped it to the vehicle. The vehicle was towed to the dealer. The dealer diagnosed that water had entered the keypad and short-circuited several fuses. The fuse for the turn signal and trunk gate was replaced. The contact stated that the failure persisted. The vehicle was towed to the dealer to replace the fuses. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The vehicle remained with the dealer. The contact was awaiting a response from the manufacturer. The failure mileage was 133,235.