NHTSA Complaint #11691687 — 2018 CHEVROLET TRAVERSE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11691687
Vehicle 2018 CHEVROLET TRAVERSE
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

I purchased a 2018 Chevy Traverse with 6 miles on it. I keep my vehicle in mint condition and maintenance as needed and required. Recently in the past few months my car has been bucking when shifting gear engages in an automatic transmission. I took to dealership, and they stated it was the torque converter, and my vehicle has exactly 20,270 miles only. Not even passed the 36,000 marks but over 36 months. I bought an extended warranty thru Dealership which now sending someone to dealership to verify that this is infact a torque problem which were found 2017 and 2019 but not 2018 is hard to believe. They will be keeping it for 7 days and already had a recall for 2017 and 2019 so are they stating it only occurred in those years, and they fix the 2017 but then it skipped 2018 and jumped to 2019. Why have I not received any recalls since I buy most of the GMC vehicles and lived in the same home for 35 years. Its awfully strange that I never receive any recalls when I owned Silverado truck, Savana High Top Van with special needs lift, Pontiac Torrent, Chevy Traverse. The warning lane change or the blindspot warning shut off too. Was told to wash the window on the front and on the camera back and did not clear the sensors. Was told to check transmission fluid and it was fine and I do oil changes since my dad taught us every 2500 -3000 depending on driving and if only little mileage check it anyway monthly with the dip stick. Like I stated I keep my car in mint condition and safety is number one issue in family due to the special needs son riding in it.

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