NHTSA Complaint #11691019 — 2020 HONDA PILOT

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11691019
Vehicle	2020 HONDA PILOT
Component	POWER TRAIN
Date of Incident	October 2, 2025
Date Filed	October 2, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

Transmission shuddering 55,000 miles and 3 months beyond warranty. Quoted a $221 diagnostic fee to “maybe tell me it needs a software update.” Dealer also said when transmission was serviced at 30k it should have been drained and filled 3 times not once as the book calls for. They are doing their damndest to hide a major problem.

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