NHTSA Complaint #11690977 — 2016 ACURA TLX

The contact owns a 2016 Acura TLX. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. Since the release of the recall, the contact made several attempts to have the recall repair performed and each time the contact was informed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and the contact was informed that the manufacturer was allocating parts to dealers and the contact was provided a case number. The contact stated that there appeared to be a parts distribution disconnect as the NHTSA website indicated that parts for the recall repair were available. The contact had not experienced a failure.