NHTSA Complaint #11690963 — 2020 FORD EXPEDITION

The contact owns a 2020 Ford Expedition. The contact received notification of NHTSA Campaign Number: 25V197000(Seat Belts); however, the part to do the recall repair was not yet available. The contact stated that while his wife was driving approximately 40 MPH, the front driver’s side seat belt retracted and tightened unexpectedly, and then detached. Additionally, the front driver’s side air bag deployed unexpectedly. The contact’s wife sustained bruises and a head injury; however, no medical assistance had been received. The insurance company assisted in towing the vehicle to the dealer, but the vehicle was not diagnosed or repaired. The dealer related the failure to the recall and confirmed that the recall parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure but was unable to confirm when the parts would be available. The contact also stated that no loaner vehicle was provided. The contact expressed concerns that the failure posed a serious risk of injury to the vehicle occupants. The failure mileage was approximately 46,000.